What is Customer Service?

😃WHAT IS CUSTOMER SERVICE?😀

To some people, it comes naturally whilst others really have to work at it!

When you get it right, it encourages loyalty and repeat business.

And don't we all want that!?

👉🏻HERE ARE 5 TIPS TO GET YOUR CUSTOMER SERVICE IN SHAPE.

1. Make sure that you have your most friendly and helpful staff, with great people skills, dealing with the customers. Does it sound like a no-brainer!!

2. Find out what the customers really want using surveys, market research, phone calls, comment cards - and then deliver on that.

3. Train your employees and support them in providing a consistent customer service culture.

4. Monitor your customer service, again, by asking for frequent feedback.

5. Don't get lazy - constantly strive for improvement!

Customers have so many choices these days.

It is important to realise their expectations and make sure their needs are met.