Well folks, we really are entering the silly season, when everyone wants everything done for Christmas! But then, I reckon I am a Bah Humbug!
Whether you work in hospitality, carpet fitting, painting and decorating, a hairdresser, – whatever – everyone wants perfection for Christmas!
Of course, here at ACG, we are faced with the slightly different challenge of getting tax returns done for the end of January! Which serves as a gentle reminder to any of you that need to get your stuff to us here at The Shed aka ACG HQ!!
“NEVER GET TOO BUSY MAKING A LIVING, YOU FORGET TO MAKE A LIFE!
We are in business to suit our needs and very definitely to make money.
When I started out, I felt the need to take every single client that came my way – Life as a Sole Trader, the one-man/or woman – band.
You can get to a point where you find yourself working all hours, either to grow a business or to meet client demands…as I say, especially at this time of the year!
When you are in the business of client/customer satisfaction – which we all are, it is really really hard to say NO to requests that can be great for the bank balance but after time, can leave you feeling stressed, anxious and overwhelmed.
You suffer, the Family suffers, Your business suffers!
SO, WHAT DO YOU DO WHEN CLIENTS ARE CLAMOURING?
If I were to offer any words of wisdom on this, it would be the following:
- Be realistic about what you can and can’t do. It is a sure fire way to burnout when you keep piling the work on, to you and even to your employees.
- Make sure that you have really good communication skills! By asking your clients what they expect and being realistic, as above, clear and concise – you can ensure that there are no disappointments or irate customers.
- You are human! And for some people in business it is really hard to say No. It is very easy to keep giving and giving. Remember that your time is important, you cannot keep giving it away for free. Practice very nicely saying NO!
- A great way to decide on a Yes or a No, is to have some guidelines and procedures within your business that you stick to. By being absolutely upfront with what is acceptable and what is not, putting some boundaries and limits in place you can protect both yourself and your client.
Thank heavens Christmas comes but once a year….along with the end of January and tax returns!!
To really enjoy the holiday season, as I say, remember you are a Human Being, not a Human Doing – so cut yourself some slack and give some real thought to “should versus could”!